At Chantavia Boost, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your bathtub door or any other product from our store, this Return and Refund Policy outlines the process to help you return items and receive a refund or replacement.

Eligibility for Returns

Products must be returned within 30 days from the date of delivery to be eligible for a refund or exchange. Items must be unused, in their original packaging, and in the same condition as when you received them. Products that show signs of damage or wear caused by improper installation or use are not eligible for return.

How to Initiate a Return

To start the return process, please contact our customer support team at support@chantaviaboost.store or call +1 609 839 7569. Provide your order number and details about the product you wish to return. Our team will guide you through the next steps and provide instructions for shipping the item back to us.

Return Shipping

Customers are responsible for the cost of return shipping unless the product was received damaged or defective. We recommend using a trackable shipping service to ensure your return reaches us safely. Please retain your shipping receipt as proof of return.

Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days using the original payment method. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Exchanges

If you wish to exchange a product for a different model or style, please follow the return process first and place a new order for the replacement item. We do not offer direct exchanges at this time.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately with photographic evidence. We will arrange for a replacement or full refund and cover the return shipping costs in these cases.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or installed. Please refer to the product description or contact customer support if you have any questions regarding eligibility.

Contact Us

If you have any questions about returns, refunds, or exchanges, please reach out to us at support@chantaviaboost.store or call +1 609 839 7569. Our customer service team is here to assist you and ensure your shopping experience is hassle-free.